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Customer service chatbots are everywhere, but people prefer human agents to deal with some issues

Published: 17 September 2025

The use of customer service chatbots has grown rapidly. Maybe a little too rapidly, according to Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at 蘑菇短视频 Desautels....

Michael Scott鈥檚 office misadventures are a lesson in what not do to as a manager

Published: 9 October 2025

On The Office, Steve Carrell plays Michael Scott, a boss at a small paper and office supply wholesaler who is frequently delusional, insensitive and annoying鈥攕ometimes all at once. Still, there are...

Desautels alumnus Sam Greene helped the Blue Jays reach the World Series

Published: 4 November 2025

In the 2025 Major League Baseball playoffs, the Toronto Blue Jays pitching staff has often looked dominant, even against some of the best batters in the world. Sam Greene (BCom鈥�20, MMA鈥�21) has...

MBA graduate learned the art of networking at 蘑菇短视频

Published: 13 June 2025

For Renaud Thomassin, being a francophone at 蘑菇短视频 unlocked a new way of being Quebecois--one in which you can navigate easily between cultures....

Money lessons from Shakespeare鈥檚 Timon of Athens still ring true today

Published: 7 July 2025

Shakespeare鈥檚 Timon of Athens is a riches to rags story. Its wealthy title character squanders his money on opportunistic 鈥榝riends鈥� and grows jaded with the world.

Minority business owners can benefit from guilt marketing

Published: 4 August 2025

A recent study published in the Journal of Consumer Research found that white consumers with higher levels of 鈥榳hite guilt鈥� were more likely to buy from a Black-owned business than from a white...

Inside the GCPA: Highlights from October's in-person session

Published: 7 October 2025

A full house at the CPA Qu茅bec Info Session! Faculty and students showed up in impressive numbers, eager to learn about the exciting changes coming to the CPA profession.

European Union is in the early stages of regulating AI鈥檚 use of sensitive data

Published: 23 October 2025

Artificial intelligence is still an emerging technology, and we are only in the early stages of its regulation. The European Union is at the forefront of the technology鈥檚 regulation, says Simon...

蘑菇短视频 Desautels offices earn new sustainable workplace ratings

Published: 5 June 2025

This winter, three of the ten 蘑菇短视频 offices awarded new Sustainability Workplace Certifications for their sustainable practices were from the Desautels Faculty of Management. Notably, a...

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