ISS will be closed on Mon. June 23 & Tue. June 24, 2025 for a Statutory Holiday.
ISS will resume virtual and in-person business hours on Wednesday, June 25, 2025.
General information
蘑菇短视频's International Student Health Insurance Plan is compulsory for all international students, except in rare situations where exemptions may be granted.聽
Your health insurance coverage聽may be cancelled if you:
Reasons for cancelling:
1. Graduation from 蘑菇短视频
Please visit the Newly Graduated Students section to understand the international health insurance coverage upon your graduation from 蘑菇短视频.
2. Withdrawal聽from 蘑菇短视频/Inactive status
- If you withdraw from 蘑菇短视频 or your status at 蘑菇短视频 becomes inactive, your coverage will end and your student account will be adjusted to include a term-based pro-rated refund of your insurance premiums.聽
- If the date of your withdrawal is:
- Before the Registrar's Web withdrawal deadline: You will receive a full prorated refund of insurance premiums paid.聽
- After the Registrar's Web withdrawal deadline: You will receive a partial refund.聽
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Please note that if any claims were made during the term in which you withdraw, we will not be able to process a refund for that term.
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If you have been granted a leave of absence, please check with your faculty to determine how your status will be affected.
For information on withdrawal deadlines, please visit .
3. Permanent resident status
- If you become a Canadian permanent resident聽in a given term you will be eligible for a refund for the聽future term(s)聽within the current academic year.聽聽
- In order for your聽coverage to be adjusted, you must send your record of landing and/or your Quebec Medicare card (RAMQ)/letter to us, through the